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Teaching Materials
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Hotel English (video clips)
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108.1 Assignments and project
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Unit 1 Hospitality Spirit_PPT
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Unit 2 Hotel Franchise, Classification, and Future Trends_PPT
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Unit 3 The Structures of Hotel Industry
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Unit 4 Reservations
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Unit 5 Guest Registration
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Unit 6 Guest Check Out
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Unit 7 Revenue Management
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8. Hotel services and guest complaints
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More case studies
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Co-teaching by Laney
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